1. How much is shipping?
Shipping depends on the quantity you order. Prices
ranges from $15.00 - $39.00 a box. If a shipment
weights over 90 lbs we will consider using Carriers
(Trucking companies).
2. Can I order a quantity that
is not listed?
You can order odd quantity such as 100pcs, but
you will be charge the 72pcs price.
3. How do I send my logo to you?
There are three ways you can send your logo
to us. The easiest and fastiest way to send
artwork is sending via email. The second choice
is sending it by fax. The third choice is sending
it by mail.
4. Do you take rush jobs and
if so, how much extra do you charge?
We accept all rush order jobs. We charge a one
time fee of $50.00, and any additional shipping
charge that may be require in order to get the
items by your event date.
5. Once I place an order, How long
does it take before I get my order?
Our normal production time is around 7-10 working
days. Once the order is finish we will ship
the order, this may take from 1-5 working days,
this depends in where you are located. NOTE:
We ship from Miami, Florida 33172.
6. What is a screen charge for?
This is necessary for us to create your artwork
for your mugs. We first create a film, that
is places in a special UV light machine that
will burn the image onto the screen. The ink
is then pressed through the screen to create
your image.
A screen charge is a plate in which your logo
is place and then duplicated on each mug that
is being printed
7. Can I see my logo before you
print it?
We can send a mock up of your logo either by
fax or we can email it to you.
8. Once I place an order either
by internet or phone, do you send confirmation?
The way we send confirmation is sending you
a invoice via email. You should expect an invoice
normally the next working day.
9. What is the minimum order on
your mugs?
The absolute minimum is 36pcs
10. Can you print on two sides?
We can print on two sides, but there is a fee
charge of $0.30 per mug.
11. Once I receive my mugs, what
is your replacement policy if I receive broken
mugs?
Customer are covered financially in case of
breakage. There is no charge for broken items.
However, because broken items cannot be replaced
(quantities less than 36pcs), it is avisable
that customers order enough extra to allow for
the possibility of breakage.
12. Once I receive my mugs, and if I decided
I need more mugs, what is the minimum order
to do more mugs. Do I still pay for another
screen charge?
For some reason you didn’t order enough
mugs for your event, you can submit an order
minimum quantity of 36pcs. You will not be charge
another screen charge.
13. Is credit card the only
way we can make a payment?
Credit card is the preferable way to make a
payment to avoid delays, but you can send payment
by check or money order. If you decide to send
either a check or money order, the production
time does not start until we receive your payment.
14. Are your mugs dishwasher safe?
All our imprinted mugs are dishwasher safe.
15. Can you do other occasions
besides weddings and birthdays?
We can do any occasion you want, if you don’t
have art call our art department (305) 593-0911
and they make one for you.
16. Can you put the listed logos
on items other than shot glasses?
You can put any supply art we offer on any items
that we have on our website.
17. How do I figure my total charges?
The run down on all charges you must pay in
order to place your order is as follow: Screen
charge, Shipping and the screen printed item.
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